Information We Collect

At Proxlex Jekkrek, we collect information to provide better educational experiences and support for aspiring game audio creators. Here's what information we gather and why:

Personal Information You Provide

• Name and contact details when you inquire about our programs
• Educational background and experience level for program matching
• Payment information for course enrollment (processed securely)
• Portfolio submissions and creative work samples
• Communication preferences and accessibility needs

Automatically Collected Information

When you visit our website, we automatically collect technical information that helps us improve our services:

• IP address and general location information
• Browser type and device characteristics
• Pages viewed and time spent on our site
• Referral sources and search terms used to find us

How We Use Your Information

Your information helps us deliver personalized educational experiences and maintain high-quality services. We use collected data for several specific purposes:

Educational Service Delivery

• Matching you with appropriate skill-level programs starting fall 2025
• Providing personalized feedback on your audio creation projects
• Tracking your learning progress and achievements
• Connecting you with mentors and fellow students in your area

Communication and Support

We use your contact information to keep you informed about relevant opportunities and provide assistance when needed. This includes program updates, industry insights, and technical support for our learning platform.

Service Improvement

Aggregated, anonymized data helps us understand how students learn best and which aspects of our curriculum need enhancement. We analyze completion rates, engagement patterns, and feedback to continuously improve our offerings.

Information Sharing and Disclosure

We take a conservative approach to sharing your personal information. Your data stays with us unless specific circumstances require limited disclosure:

Third-Party Service Providers

We work with carefully selected partners who help deliver our educational services. These include payment processors, email service providers, and cloud storage solutions. All partners sign strict data protection agreements and can only use your information for specified purposes.

Legal Requirements

In rare cases, we may need to disclose information to comply with Croatian law, court orders, or to protect the rights and safety of our students and staff. We will notify you of such disclosure unless legally prohibited.

Business Transfers

If Proxlex Jekkrek is acquired or merged with another organization, your information may transfer to the new entity under the same privacy protections outlined in this policy.

Your Privacy Rights Under Croatian and EU Law

As a Croatian company serving students in the EU, we fully comply with GDPR requirements and provide comprehensive privacy rights to all users, regardless of location.

How to Exercise Your Rights

Contact our privacy team at help@proxlexjekkrek.com with your specific request. We'll respond within 30 days and verify your identity before processing any changes. There's no fee for most requests, though we may charge reasonable costs for extensive or repetitive requests.

Data Security and Protection

Protecting your information is fundamental to our operations. We employ multiple layers of security to safeguard your personal data:

Technical Safeguards

All data transmission uses industry-standard encryption. Our servers are hosted in secure facilities with redundant systems and regular security updates. Payment information is processed through PCI-compliant systems and never stored on our servers.

Organizational Safeguards

Staff members receive regular privacy training and sign confidentiality agreements. Access to student information is limited to employees who need it for legitimate educational purposes. We conduct annual security audits and maintain incident response procedures.

Breach Notification

In the unlikely event of a data breach affecting your personal information, we will notify affected individuals within 72 hours of discovering the incident, as required by Croatian and EU law.

International Data Transfers

While we primarily operate within Croatia and the EU, some educational tools and services may involve data processing in other countries:

Adequacy Decisions

We only transfer data to countries that the European Commission has deemed to provide adequate privacy protection, or to organizations that have implemented appropriate safeguards.

Standard Contractual Clauses

When working with service providers outside the EU, we use Standard Contractual Clauses approved by the European Commission to ensure your privacy rights remain protected.

Your Control

You can request information about any international transfers of your data and object to such transfers if you have legitimate concerns about privacy protection in specific countries.

Cookies and Website Tracking

Our website uses cookies and similar technologies to enhance your browsing experience and understand how visitors use our site:

Essential Cookies

These cookies are necessary for basic website functionality, including security features and accessibility options. They cannot be disabled without affecting site performance.

Analytics Cookies

We use analytics tools to understand which content is most helpful to prospective students and identify areas for improvement. This data is aggregated and anonymous.

Marketing Cookies

With your consent, we may use cookies to show you relevant information about our programs on other websites you visit. You can opt out of this tracking at any time.

Children's Privacy Protection

Our educational programs are designed for adult learners and individuals over 16 years old. We do not knowingly collect personal information from children under 16 without parental consent.

Age Verification

During enrollment, we verify that applicants meet our minimum age requirements. If we discover we have collected information from someone under 16 without appropriate consent, we will delete that information promptly.

Parental Rights

Parents or guardians of students under 18 have the right to review, request changes to, or delete their child's personal information. Contact us at help@proxlexjekkrek.com for assistance with these requests.

Data Retention and Deletion

We keep your personal information only as long as necessary to provide educational services, comply with legal obligations, and maintain legitimate business records.

Active Students

While you're enrolled in our programs, we maintain comprehensive records to support your learning journey, provide transcripts, and verify achievements.

Former Students

After program completion, we retain academic records permanently to provide future transcripts and verify credentials. Contact information is kept for five years to share alumni opportunities and industry updates.

Inquiries and Prospects

Information from prospective students who don't enroll is deleted after two years, unless you specifically request immediate removal or opt into ongoing communications.

Automated Deletion

Our systems automatically flag accounts for review when retention periods expire, ensuring we don't keep information longer than necessary.